Every book in my shop is signed by hand, so all sales are final, and I can’t accept returns or exchanges. If something goes wrong, though, I’ll make it right.
Damaged on arrival
If your book arrives damaged, email me within 7 days of delivery with a photo of the book and packaging. I’ll send a replacement or issue a full refund, whichever you prefer.
Lost packages
If tracking hasn’t updated in 14 business days, or your package shows as delivered but never arrived, contact me and we’ll sort it out. Media Mail can be slow, so please allow the full delivery window first.
Cancellations
You can cancel for a full refund any time before your order ships. Once it’s been signed and shipped, it can’t be cancelled.
Shipping address
Please double-check your address at checkout. If a package is returned to me because of an incorrect address, I’ll reship it once you cover the new postage.
Refunds
Approved refunds go back to your original payment method. Depending on your bank, they usually appear within 5–10 business days.
Questions? Email author@arredington.com.